Once your order ships, we’ll email you a tracking number immediately. You can track your parcel and see real-time updates until your package is delivered.

Currently, all orders must be placed through our website for security and efficiency.
However, our support team is happy to guide you step by step if needed.

We accept major credit and debit cards (Visa, MasterCard, American Express &
Discover), PayPal, Apple Pay, Bancontact, Diner Club and Shop Pay. All payments
are processed securely to protect your information.

Because we process orders quickly, modifications or cancellations are only possible within a short window. Contact us as soon as possible, and we’ll do our best to
help.

A confirmation email will be sent immediately after purchase. If you don’t receive one within 30 minutes, double-check your payment method and contact our support team info@blackcoral.us to confirm.

If an item becomes unavailable after you’ve placed your order, we’ll notify you right away. You may choose to wait until it’s restocked, select a replacement, or request a refund.

First, check with neighbors, household members, or your local post office, etc. If you still can’t locate it, contact us and we’ll help file a claim with the carrier and arrange a solution.

Yes, we offer bulk purchase options for many products. If you’re interested in larger orders, please contact our customer service at info@blackcoral.us for special pricing or wholesale inquiries.

If you experience technical issues at checkout, try clearing your browser cache, switching devices, or using another payment method. If the problem continues, contact our customer support team and we’ll find a solution.

Please take photos of the damaged package and product and contact us within 30 days of delivery. We’ll replace the damaged items or provide a refund.

If you receive an incorrect item, please contact us with your order number, photos of the product and briefly description of the issue. We’ll send you the correct item or issue a refund as quickly as possible.

Yes, we ship to many countries worldwide. Please note international shipping times vary, and customers are responsible for customs fees or import duties.

Orders are usually processed within 1–2 business days. Standard shipping within the U.S. takes about 5–7 business days. Expedited options are available at checkout for faster delivery.

Yes, we offer free standard shipping on orders over $39.99. Otherwise, shipping costs are calculated at checkout.

We work with trusted carriers such as USPS, UPS, and FedEx. The carrier is selected based on the delivery location and service availability.

Yes, we ship to many countries worldwide. International shipping times vary by destination and may take 7–21 business days. Customers are responsible for customs duties, import taxes, or fees.

Once your order ships, you’ll receive an email with a tracking number. You can click the link to view real-time updates until your package arrives.

If your order hasn’t shipped yet, contact us immediately and we’ll update your address. If it’s already in transit, we are not able to change the shipping address.

Shipping delays can happen due to weather, holidays, or carrier issues. Check your tracking information for updates, and contact us if your package hasn’t arrived within the expected timeframe.

First, check with household members, neighbors, or your local postal office, etc. If you still can’t locate your package, contact us so we can investigate with the carrier.

Shipping fees are based on your order weight, delivery location, and the shipping method you select at checkout. Any available promotions or free shipping offers will apply automatically.

At this time, we cannot guarantee scheduled deliveries. However, expedited shipping options are available if you need your order sooner.

Orders placed before our daily cut-off time 3PM central time may ship the same business day. Orders placed after that time or on weekends/holidays will be processed the next business day.

Currently, we ship orders as a single package to minimize shipping costs and environmental impact. If items are out of stock, they may ship separately at no extra cost.

Packages may be returned due to an incorrect address or failed delivery attempts. We’ll contact you to confirm the correct shipping address. Additional shipping fees may apply for reshipping.

If your package is confirmed lost or stolen, contact us immediately. We’ll work with the carrier to file a claim and may provide a replacement or refund depending on the circumstances.

Yes, we use recyclable packaging materials whenever possible. We are continuously exploring ways to make our shipping more sustainable.

International customers are responsible for any customs duties, taxes, or import fees. Please check with your local customs office for details.

At this time, we do not offer gift wrapping. Some products may allow a gift message at checkout, depending on availability. Please contact our customer service if needed.

We accept returns of unopened and unused products within 30 days of delivery. For health and safety reasons, opened or partially used supplements cannot be returned.

To initiate a return, please contact our customer support team with your order number and reason for return. We’ll provide you with return instructions and the appropriate return address.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.

Once we receive and inspect your returned item, refunds are typically processed within 3–7 business days. Refunds will be issued back to your original payment method.

Yes, exchanges are possible if the item is unopened and within 30 days of delivery. Contact our customer service for exchange options and instructions.

If you received a damaged or wrong item, please notify us within 30 days of delivery with photos. We’ll arrange a replacement or issue a full refund if applicable.

Opened supplements, clearance or final sale items, and gift cards cannot be returned. For safety reasons, we only accept sealed and unused products.

You’ll receive an email notification once we receive your returned item and confirm its condition. Refund or exchange processing will then begin.

Yes, sale items can be returned as long as they are unopened and within 30 days, unless specifically marked as “Final Sale.”

Please contact customer service with your name and email used for purchase, and we’ll help locate your order and assist with the return.